Yaaman - Business Service Management Solutions

Welcome to Yaaman

	Integrating Technology and Business	How may we help you? ) 1.888.329.5272 - info@yaaman.com
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Built on more than a decade of service management experience, award-winning HEAT from FrontRange Solutions, integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.

Yaaman offers the following packaged HEAT® implementation solutions for you to build the necessary responsiveness to improve the customer experience:

HEAT® Quick start package
Empower your support and service team with an affordable and comprehensive solution

HEAT® Process Implementation package
Reinvigorate your support & service organization to accommodate your growth, efficiency goals

HEAT® Compliance solution package
Compliance needs such as Sarbox, COBiT addressed thru ITIL-based best practices

Solution Package Component	Quickstart	Process	Compliance
HEAT® product suite modules
HEAT® Service & Support
HEAT® Self service
HEAT® Asset tracker
iHEAT
HEAT® Plus Knolwledge
HEAT® Plus Remote support suite
HEAT® Powerdesk
HEAT® Voice automation
Value added services
Installation
Configuration
Implementation
Training
Technical/operational support
Custom reports
Customizations & integration
Data migration
SOX/COBiT Compliance

Included in package - quantity and configuration may vary

Optional component