What is your challenge today?
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IP Contact Center
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Key Benefits
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- Robust, integrated Solution
- No specialized hardware
- Self-service applications using IVR
- Manage local and remote agents
- Collaborated selling
- Business Intelligence
- Sales automation
- Ease of use and administration
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Growth, Efficiency & Compliance
Effective technology management involves continuous course correction, improvement and most
importantly agility - being available when business needs it. Business need cycles around
growth, efficiency, compliance and security.
Solutions must enable your IT to proactively cater to the business requirements, anticipate and
manage growth at lower costs using proven industry standards like ITIL-based best practices.
Expectations in terms of capacity, cost of delivery and service quality are the crucial
aspects.
IP Contact Center Implementation - Unify your Sales, Service and Support Operations
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Today’s customers are savvy.
They demand excellent customer service when they contact your company, and they are quick to switch to your competitors
if they can’t do business with you how and when they choose. As a result, the challenges in front of today’s contact center
managers grow more complex and exacting. In the face of flattening budgets, maximizing revenue and profitability has become a
high priority. You need to be available 24/7, provide innovative ways for customers to purchase new products and services, and
provide support for existing products at a minimal cost.
Leveraging your current IT infrastructure - without any specialized or proprietary hardware, we help you
implement FrontRange Solutions IP Contact Center®.
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What do we provide?
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Requirements Analysis & Communication Management Process definition
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IPCC® Installation & Configuration
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Integration to help desk - HEAT® Service & Support®
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Integration to Goldmine®
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FrontRange IPCC® Training & Support
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Customizations, Integration & Migration (Data, Process & Systems)
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Related Links
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Next Steps
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