Yaaman - Business Service Management Solutions

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With a more competitive global marketplace and complex regulatory requirements, IT must be in line with your business goals, strategies, and processes. Align your IT service delivery and business objectives more effectively with FrontRange IT Service Management software: a customizable, cost-effective IT management solution that incorporates IT and ITIL best practices with anywhere access to provide personalized customer service and increased service desk productivity.

The IT Service Management Solution is comprised of a series of ITIL-based modules to give you the exact configuration that is right for your business. These modules offer enterprise-class functionality with one of the industry's lowest total cost of ownership.

FrontRange ITSM Quickstart
Lay the solid foundation for IT compliance while addressing your current needs

FrontRange ITSM Standard
Streamline, control and maintain the versions of your configuration items in existence

FrontRange ITSM Standard Plus
Before introducing any changes to the live environment, identify & manage potential risks

FrontRange ITSM Advanced
Complete set of ITIL-based modules for tuned to your specific business

Solution Package Component	Quickstart	Standard	Standard +	Advanced
FrontRange ITSM : ITIL-based modules
FrontRange foundation
Incident management
Problem management
Configuration management
Change management
Release management
Availability management
Service level management
Knowledge management
Self service
HEAT® migration pack
HEAT® service pack
Infrastructure Management (DiscoverNET)
Inventory Management (Bundles of 50 Assets)
Yaaman value added services
Service delivery & support process assessment
Installation & configuration
Solution implementation
User Training
Administrator Training
Technical/operational support
Extension modules
Customization & integration
ITIL-based service support process design
ITIL-based service delivery process design
HEAT® integration
HEAT® migration
Data migration
Migration from other non-FrontRange solutions

Included in package - quantity and configuration may vary

Optional component