What is your challenge today?
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Service Management Implementation
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- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Configuration Management
- Availability Management
- Self Service
- Knowledge Management
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Growth, Efficiency & Compliance
Effective technology management involves continuous course correction, improvement and most
importantly agility - being available when business needs it. Business need cycles around
growth, efficiency, compliance and security.
Solutions must enable your IT to proactively cater to the business requirements, anticipate and
manage growth at lower costs using proven industry standards like ITIL-based best practices.
Expectations in terms of capacity, cost of delivery and service quality are the crucial
aspects.
ITIL-based Service Management Implementation
Traditionally, IT services have been treated as a "Cost center" or "Overhead":
- Spending is based on varying expectations
- Budgets are based on material and manpower estimated costs rather than
actual costs of delivery
- IT delivery measures are dynamic and are defined almost on the fly
It need not be - Not anymore. With regulatory compliances
as a driver, most of the IT organizations have already started realizing this. Yaaman's
ITIL Certifed, service management experts provide a deeper insight in the context of
your business and implement the service delivery process that is repeatable, agile
and helps you run your IT as a business not as a "Cost center".
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Most organizations already follow some formal service management practices. During our
initial assessment, we identify the practices that are working well currently
for your organization and are capable of fitting the needs of your vision for the future,
and retain them in tact.
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What do we provide?
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ITIL-based best practices Service Management Readiness Assessment
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Service Requirements Collection
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Service Catalog Definition
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ITIL-based Service Management Process Design
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FrontRange Solutions ITSM® Configuration & Installation
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ITIL Training, FrontRange ITSM® Training & Support
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Customizations, Integration & Migration (Data, Process & Systems)
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Related Links
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Next Steps
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