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HEAT®
is a complete helpdesk product suite trusted by
more than 8,000
organizations to increase efficiency, reduce costs and improve customer
satisfaction. Learn more
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ITSM®
is ITIL compliant service management and delivery
product suite implemented by growing enterprises.
Learn more
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Goldmine®
is the award winning customer relationship management solution
with over 1.5 million users and 130,000
companies depend on to assist them in running their businesses.
Learn more
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IP Contact Center
enables increasing customer loyalty, ensure quality of interaction
between you and your customers, reduce operational costs and drives
your business growth. Learn more
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360° Customer Experience
Acquiring and retaining customers need end-to-end customer experience and expectation
management.
With Service Delivery Management systems and conventional CRM systems
converging, the key to successful customer relationship management lies in how effectively
Customer Interactions are managed and how efficiently customers are served.
Yaaman offers software, services, consulting and training with a
focus on Customer Experience Management. We sell, install, customize and support the full line
of Customer Relationship Management, IT Service management and Communication Management
solutions.
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- Lead Management
- Contact Management
- Sales Automation
- Opportunity Management
- Case Management
- Sales Quoting
- Reports & Analytics
- Process Automation
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- IP Contact Center
- Unified Messaging
- Application Builder
- Outbound Dialer
- IP Voice Suite
- IP Office Suite
- Quality Management
- Redundant Server
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- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Level Management
- Configuration Management
- Availability Management
- Knowledge Management
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Related Links
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Next Steps
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