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IT SERVICE MANAGEMENT
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Contact Information

First name:  * Last name:  *
Email:  * Phone:  *
Company:  * Title:  *
Comments:

Goals & Objectives
  1. What are you looking to accomplish with this implementation?
  2. How important is it to standardize the interface, data, integration of IT applications?
    Very important Somewhat important Not important at this time
  3. Which applications or data sources would you like to integrate with this solution?
  4. What are the most important Service Metrics are you interested in tracking?
  5. Are you using planning to re-engineer your business process as part of this deployment?
    Yes No
  6. Would you like to give controlled access to IT management tools to any other group in the organization?
    Yes No
  7. How many sites (deployments) are you looking to support with this solution?
Current Systems, Processes and Tools
  1. What are the regulatory compliances IT organization is responsible for?
    CobIT ITIL Sarbanes-Oxley COSO
  2. What tools are you currently using to manage your IT organization?
    Asset Management Network Management
    Support Desk Homegrown System(s)
  3. Describe your Change Management Process:
  4. Are you using Service Level Agreements today?
    Basic SLAs Multi-tiered SLAs None
  5. How do you track SLAs?
  6. Describe your Configuration Management Process:
 
  We appreciate your interest and taking time out to fill out the questionnaire.
We will contact you shortly.



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