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Contact Information

First name:  * Last name:  *
Email:  * Phone:  *
Company:  * Title:  *
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Additional Information
  1. What are you looking to accomplish with this implementation?
  2. Which help desk system/application do you use today?
  3. Which type of customers do you serve?
    Internal External
  4. Do your customers use self-service to log and view their tickets?
    Yes No
  5. How many frontline techs do you have on the phones?
  6. How important is it to allow your customer to actually open a ticket via the phone?
    Very important Somewhat important Not important at this time
  7. How important is it to set up skill-based routing and priority (SLA) based routing?
    Very important Somewhat important Not important at this time
  8. How important is it to set up automated password reset ?
    Very important Somewhat important Not important at this time
  9. How important is it to provide extended hours self service?
    Very important Somewhat important Not important at this time
 
  We appreciate your interest and taking time out to fill out the questionnaire.
We will contact you shortly.



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