Yaaman - Business Service Management Solutions

Welcome to Yaaman

	Integrating Technology and Business	How may we help you? ) 1.888.329.5272 - info@yaaman.com
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Sharpen your saw
Technology continues to evolve as fast as ever. Staying on top, increases the effectivity, competitive edge and address business demands with greater efficiency.

Identifying the requirement within organizations for end-users, administrators with generic and vendor-specific technology skills and certifications, especially on IT Service management, Customer Relationship Management and Complaince domains, Yaaman is offering packaged and custom training solutions in alignment with your IT initiatives.

Training Program	Duration	eLearning	On-site	Audience
IT Service Management IT Service Management - Introduction IT Service Management - End user training IT Service Management - Modules overview FrontRange Foundation Administrator (I & II) FrontRange Business Process Management FrontRange Business Process Designer	3 days 2 days 2 days 5 days 2 days 3 days	√ √ √ √ √ √	√ √ √ √ √ √	All End user All Administrator Administrator Administrator
Goldmine® Effective usage training Advanced Users Course Administrator Course Goldmine IP Voice Suite Administrator	2 hours 3 hours 4 hours 3 days	√ √ √ √	x x x √	End user End user Administrator Administrator
HEAT® Call logging basics Advanced Users Course - BPAM Administrator Course	2 hours 2 hours 5 days	√ √ x	x x √	End user Administrator Administrator
Compliance and Audit IT Compliance - Landscape Sarbanes-Oxley - Internal controls & effectiveness COBiT® - An overview Implementing ITIL - Level I Implementing ITIL - Level II	4 hours 4 hours 2 hours 2 days 3 days	√ √ √ √ x	x x x √ √	Administrator, Management Administrator, Management Administrator, Management Administrator, Management Administrator, Management